Dog Bone 모양의 경우, 색상에 따라 사이즈가 S과 M 으로 다르니, 확인 후 구매해주세요.
[MAKIT] 메이킷업체배송정책
반송주소: 경기도수원시팔달구수원천로 369번지쿨티그라운드 1층
[교환및환불]
* 교환: 고객센터로반품신청또는업체와직접통화후, 교환을원하는사이즈,색상과사유를메모하신후교환배송비 2500원과함께동봉후에선불로 보내시면 됩니다. 착불로 보내는 경우 반려될 수 있으니 유의해주시기 바랍니다. 반품 또는 교환은 발송 전 반드시 유선으로 접수를 먼저 부탁드립니다.
* 환불: 반품사유를 메모하신 후, 왕복택배비 5천원과 함께 동봉하여 반송해주시면 됩니다. 타택배를 이용하시는 경우 택배비 2500원 동봉 후 선불로 발송해주세요. 착불발송시, 반품접수가 반려되오니 유의부탁드립니다.
* 제품의 불량,하자로 인한 교환 : 어떤 부분이 불량인지 고객센터로 접수 후, 고객센터에서 반송방법을 최대한 신속하게 도와드립니다. 제품 확인 후 이상없는 새 제품으로 재발송해드립니다.
We accept the following forms of payment: - Credit Card - Visa - MasterCard - American Express - Discover - PayPal
Shipping
Shipping Method : 브랜드 개별 배송
Shipping Area : A Region.
Shipping Cost : International Shipping Fee
Shipping Time : 2 - 3 days
Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or -the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, color, etc.) -you are returning shoes, bags, or any other accessories -the products are damaged due to your mishandling -your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels * Items with creases that may have been made while shipping * Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery. *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
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